Recovering a Stolen Account
What To Do If Your Account Has Been Stolen
Stay Calm
You can get your account back safe and sound. Our Customer Support team will help you solve any issues with your account.
Confirm Email Account Security
It's important to confirm that your email account hasn't been compromised, or else your game account, password and "secret question change" notifications could have also been compromised.
If your email has been compromised, contact your email provider's customer service to recover the email account. Once you've recovered your email account, follow the instructions below:
Recover Your Game Account and Keep It Safe
Once you've recovered and secured your email account, update your World of Tanks password.
Log into World of Tanks to see if an intruder made any changes, and contact Customer Service. It is also possible that the intruder contacted Customer Service to change the associated email address, so you'll need to verify that you are who you say you are. We also strongly recommend that you update your security question.
Tell Us Everything
In your ticket to Customer Service, describe the situation in detail, including everything you have already done to secure your account. Check in-game to see if anything in your account is missing, and report it in your support ticket.
We would like to remind you that we cannot guarantee a full recovery of all missing items, but we'll do our best to return anything you've lost.
Be Patient
We take account security very seriously. Each case differs from the next and requires time to investigate and return all missing goods.
Keep Your Account Safe
Be sure to review our tips to keeping your account safe.
| Keeping Your Account Safe | Recovering a Stolen Account | Financial Fraud |
