Please read the following instructions to learn what to do if your account has been compromised.
You will get your account back safe and sound. Our Technical Support Service team will help you to solve any issue with your account.
It's important to ensure your email account has not been compromised, otherwise your game account password and secret question change notifications may be compromised in the process.
If your email has been compromised, please contact the support of your email service to recover the email account. After successful email recovery, please follow the instructions below:
After the email is recovered and secured, please change the password to your game account using the special form.
Enter your game account to check the personal data and possible requests to Support Service. If a cheater changed anything, alter it to substantial. In case the person who accessed your account contacted Support Service (for example, with a request to change the email used for the game account) be sure to mention this fact in your ticket, specifying which bits of information are not factual. Besides that, we strongly recommend you change your secret question.
Submit a new ticket to Technical Support Service describing the problem you faced including all the procedures you followed to recover and secure the account.
Enter the game with your in-game account to check if anything is missing. If you see that something disappeared, enumerate it in the ticket as well.
We draw your attention to the fact that we cannot guarantee you full recovery of all missing objects but we will do our best to return things that have been removed.
Technical Support Service members process each request about unauthorized access seriously. Each case is individual and requires time as they both recover the account and its possessions, and do all the possible actions to stop and punish the cheater.
We hope that the idea of deserved penalty to the hacker will keep the spirits up while waiting for the solution of your case.
Our Technical Support Service team created a special article with simple rules which will help you to minimize risk of another unauthorized access to your account. Please study it to ensure maximum possible account security.